My Core Capabilities 


IT and Network Strategy and Management

• Developed, improved and managed IT strategies and roadmaps.
  
• Evaluated, improved and managed IT service performance.
  
• Planned and implemented IT infrastructure and architecture resilience.
  
• Assessed and improved IT data center and Telecom central office resilience and disaster recovery.
  
• Performed system engineering for services and applications.
  
• Versed in software life cycle development processes.
  
• Versed in engineering and management of network capacity, resilience and disaster recovery.
  
• Developed and managed network performance and quality program, including service performance management, network reliability and disaster recovery, operational risk management, and technology life cycle management.
  
• Evaluated and planned consolidation of data center facilities for cost-efficiency with enhanced recoverability.
  
• Designed and implemented emergency communications and response capabilities, processes and tools.

Risk and Resilience Management

• Experience with design and deployment of Enterprise Risk Management Programs.
• Developed, implemented, improved, expanded and managed global Enterprise Business Continuity Programs.
• Developed, implemented and managed global crisis management programs.
• Managed programs to develop, test and maintain business continuity, disaster recovery and crisis management capabilities and plans.
• Sponsored business continuity and security awareness programs.
• Led and managed task forces to address significant, time-sensitive operational risks (program, infrastructure and process related).
• Experience assessing, negotiating and improving vendor and supplier risk and resilience.
• Evaluated and planned risk and resilience for outsourcing/offshore operations, supply chain, and alternate/recovery sites.
• Versed in business continuity planning methodologies (DRII, ISO, BSI).
• Develop and implement risk management frameworks based on ISO 3100.

Quality Management and Assurance

• Developed and implemented quality management and assurance programs
  
• Versed on quality related standards (e.g., ISO 9000, ISO 14000).
  
• Led and coached six-sigma Black Belt team and sponsored six-sigma projects and program.
  
• Spearheaded continuous process improvement initiatives and programs.
  
• Developed operational performance measurements, senior management dashboards and program maturity models.
  
• Developed and managed quality review programs and technical audits.
  
• Coordinated multiple audit activities, including internal audits, quality management systems and external/3rd party audits.
  

Regulatory and Compliance Management

• Versed on or familiar with regulatory requirements affecting broad industry (e.g., SOX, Patriot Act) and specific to sectors (e.g., financial services - FINRA, pharmaceuticals - FDA).
  
• Designed, communicated and monitored compliance with Security Policies.
  
• Managed privacy and records management functions.
  
• Versed on internal and external audit procedures and coordination.
  
• Extensive experience representing and discussing corporate compliance programs and regulatory issues with external entities.
  
• Sponsored sustainable compliance programs (e.g., ISO 27001).
  

Business Acumen and Consulting Experience

• Global, international experience working with organizations across multiple continents and cultures.
  
• Extensive experience collaborating with and reporting to enterprise-wide executive (C-suite) team and business unit leadership teams.
  
• Adept to communicating and reporting to members of the Board of Director and C-Level Team.
  
• Chair and participate in enterprise steering committees and multi-functional task forces.
  
• Broad industry experience consulting to multiple Fortune 500 companies across several sectors (see industry experience page).
  
• Extensive marketing and sales experience, building consulting practice and servicing clients.
  
• Leadership experience designing organizations, recruiting and building teams, coaching and mentoring talent development, and managing retention and HR issues.
  
• Fluent in Spanish and Portuguese.
  

Transformation and Program Management

• Extensive experience designing, deploying and coordinating large program management offices for high-risk, complex, global programs.
  
• Developed and managed project portfolio management frameworks, including business case, governance, risk management, quality assurance and benefit realization.
  
• Versed in project management methodology with Project Management Professional (PMP) certification.
  
• Managed multi-million dollar programs composed capex and opex initiatives with accountability for driving and reporting progress/results.
  
• Experience running time-sensity, high-risk, multi-year, cross-functional programs for technology implementation, process transformation, cost-optimization, quality improvement, audit and compliance remediation.
  
• Well versed in establishing and managing appropriate level of program, project or task force cadence and reporting to senior management, C-suite and Board of Directors.